What is Reputation Management ?
The reputation of a business is both what they say about themselves and what others say about them. Managing reputation is nothing new; whats new is how the internet and social media have changed the way businesses are being defined and how fast their reputations spread.Improve visibility in local search. Identify the business listings that are inaccurate or missing from essential directories like Google, Facebook and Bing.
Capture the voice of your customers. Generate reviews on the sites that consumers rely on to make their buying decisions. Showcase exceptional customer service. Monitor customer reviews from dozens of major and vertical-specific review sites. Stay on top of online word of mouth. See when the business is mentioned in the news, blogs, Twitter, Instagram and more. Always be on the ball. Get automated alerts when new information is found, and receive weekly reports that highlight recent activity in every aspect of the business's reputation.
Why is online review monitoring important?
With over 33 million local reviews on Yelp alone, its clear that customers are sharing their opinions online. Seventy-two percent of consumers say they trust online reviews as much as personal referrals, so whether its a testimonial, a detailed article on someones blog, or an offhand comment on Twitter, people are now chatting 24/7and local business owners need to be paying attention.
With over 33 million local reviews on Yelp alone, its clear that customers are sharing their opinions online. Seventy-two percent of consumers say they trust online reviews as much as personal referrals, so whether its a testimonial, a detailed article on someones blog, or an offhand comment on Twitter, people are now chatting 24/7and local business owners need to be paying attention.
Why is review generation important?
Local search is driven by online reviews, and so is revenue. On average, customer ratings are proven to increase sales by 18%, and 90% of people claim positive reviews influence their purchasing decisions. Smart business owners are getting serious about soliciting feedback, but generating reviews is hard work. Its a hassle reaching out to customers, not to mention directing them to review sites, tracking conversations and sharing recommendations on social media. Business owners need a solution that does the heavy lifting for them.
In addition to the Reputation Management function, we provide Review Generation Widget called Customer Voice. See the Brochure. Customer Voice
Manage your reviews on your own platform or use third-party platforms and follow the rules of those platforms.
Take control of your business today for only $49.00 per month plus applicable taxes. Specialty widgets are $15.00 monthly.
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